Are you ready to elevate your career in sales? Imagine being at the forefront of driving growth within the electrical wholesale and merchant business channel. This role offers the chance to not only manage a sales territory of existing clients but also to generate new sales through an internal customer database.

As a Customer service / Internal Sales Executive, you will play a crucial role in shaping the future of the business. Collaborate closely with the sales and marketing teams to create compelling promotions and collateral that will drive sales. Your efforts will directly contribute to the success of the housing marketplace by handling and creating sales appointments via lead generation software.

The role demands a proactive approach to building and maintaining a productive customer database, leveraging existing relationships, and setting up trading terms for new clients. Engage with client decision-makers to uncover new business opportunities and gather market intelligence, all while achieving and exceeding sales turnover targets.

Key responsibilities include:
- Cleansing and building a customer database
- Generating new sales from existing and lapsed customers
- Facilitating incoming customer enquiries
- Building effective relationships with clients
- Achieving sales targets and providing accurate sales forecasts
- Conducting a minimum level of outbound calls per day

To excel in this role, candidates should possess:
- A full UK driving licence
- A proven track record in B2B or B2C sales
- Experience in meeting KPIs and sales targets
- Proficiency in CRM and sales database management
- Strong relationship-building and sales communication skills
- Excellent IT skills and a positive attitude
- Flexibility, adaptability, and tenacity

Benefits

• Base salary 28K plus bonus up to 4K per year
• Pension
• Private healthcare
• Vitality access - discounted gyms, offers etc
• Holiday 28 days plus bank holidays - 36 days

This position offers the chance to work with a dynamic team, where your contributions will be valued and recognised. Travel to shows and customer sites may occasionally be required, adding variety to your work routine.

If you are driven by results, enjoy building relationships, and have a knack for identifying new business opportunities, this role is the perfect fit. Take the next step in your career and become an integral part of a thriving sales team. Apply now to embark on a rewarding journey where your skills and dedication will make a significant impact.

Senior Pensions Administrator (9-Month Fixed-Term Contract - Maternity Cover)

Location: Edinburgh City Centre - no parking

Our client is looking for an experienced Senior Administrator to join their Edinburgh team on a 9-month maternity cover contract. This is an excellent opportunity for someone with pensions administration experience who enjoys a varied role combining administration, customer service, and finance-related responsibilities.

This team supports a key client and offers a unique blend of responsibilities compared with traditional pensions administration roles. As well as managing individual pension policies and deferred annuities, the team is responsible for a range of scheme accounting activities, including billing, disclosures, audits, and financial administration.

As a Senior Administrator, you will be responsible for:

• Administering pension schemes and individual member records.
• Processing pension-related transactions accurately and efficiently.
• Assisting with scheme accounting activities, including billing, disclosures, audits, and financial administration.
• Responding to enquiries from members, clients, and other stakeholders via telephone and email.
• Delivering a high standard of customer service while ensuring compliance with regulatory requirements.
• Working collaboratively within a supportive and busy team environment.

We're keen to hear from candidates who have:

• Previous pensions administration experience, ideally within Defined Benefit (DB) pensions.
• Strong administrative and organisational skills with excellent attention to detail.
• An interest in, or experience of, finance or accounts-related work.
• Excellent communication and customer service skills.
• The ability to manage a varied workload and meet deadlines.

Candidates from other regulated industries with strong administration and finance experience will also be considered, particularly if they are keen to develop within pensions.

This role is based in the Edinburgh office. As the wider team works predominantly from the office during onboarding, the preference is for someone who is happy to be office-based, although some flexibility may be considered for an exceptional candidate.

The team operates between 8:30am and 5:30pm, with working hours covered on a rota basis. The rota is managed collaboratively and can be discussed during the interview process.

If you're looking for an opportunity to join a collaborative team where you'll gain exposure to both pensions administration and financial processes, we'd love to hear from you.

Are you an organised, hands-on individual with experience in dispatch, warehouse or materials operations?

We're excited to be recruiting on behalf of our long-standing client for a Dispatch & Materials Assistant to join their Purchasing team.

This is a fantastic opportunity to join a successful and growing business in Bridgend, where you'll play an important role in ensuring products are dispatched accurately and on time, while supporting inventory and goods inward activities.

The Role

Working as part of a busy team, you'll coordinate the dispatch of finished goods, manage inventory movements and help maintain efficient warehouse operations. This is a varied role where no two days are the same.

What you'll be doing:

• Pick, pack and prepare customer orders for dispatch.
• Arrange courier collections and complete shipping documentation.
• Liaise with external packing contractors.
• Monitor packing materials and support continuous improvements.
• Assist with goods inward, stock control and inventory transactions using the ERP system.
• Prepare materials for internal teams.
• Maintain a safe, organised and tidy working environment.

What we're looking for:

• Experience in dispatch, warehouse, shipping or materials control.
• Experience working with inventory or ERP systems.
• Good Microsoft Office skills, particularly Word and Excel.
• The ability to prioritise work and meet deadlines.
• A proactive, flexible approach and strong team ethic.
• A forklift licence would be an advantage, although training can be provided.

Please note this is a semi-manual role and will involve lifting and moving materials.

What's on Offer:

• Salary of £26,000 - £28,000 plus excellent benefits.
• Working hours will be Monday to Thursday, 8:30am - 5:00pm; Friday 8:30am - 1:30pm.
• 25 days annual leave plus bank holidays.
• Enhanced Pension.
• Company bonus scheme.
• Full training and ongoing support.

Interested?

If you're looking for a varied role with a growing company where your contribution is valued, we'd love to hear from you.

Apply today or contact Focus Resourcing Cardiff for a confidential discussion.

Imagine a role where you are at the heart of customer interactions, ensuring every query is addressed with precision and care. As a Customer Services Representative, you will be the linchpin in fostering strong customer relationships, managing everything from orders and deliveries to inquiries and complaints. This role offers the chance to be the voice of the company, making a tangible difference in customer satisfaction and loyalty.

In this dynamic position, you will be the primary point of contact for customers, handling all communication channels efficiently. Your responsibilities will include managing orders, monitoring deliveries, and ensuring timely communication with customers regarding their expected delivery dates. You will also complete customer reports, support new product development projects, and potentially attend customer visits, both on-site and off-site.

Working closely with your CSR colleagues, the Sales team, and other departments, you will ensure a seamless flow of information and maintain high standards of customer service. Your role will also involve monitoring stock levels, managing aged stock, and processing customer complaints, ensuring every detail is meticulously handled.

To excel in this role, you will need excellent customer service skills, with the confidence to communicate directly with customers both verbally and via email. Self-motivation, professionalism, and trustworthiness are key attributes, along with the ability to multitask and manage multiple inquiries simultaneously. Strong organisational skills, attention to detail, and the ability to work to deadlines are essential. Proficiency in Excel and a positive, committed attitude will further enhance your effectiveness in this role.

Skills:

Strong customer service skills and proven experience

Ability to sell to the customer additional products when needs be

High organised and computer literate

Team player

Benefits

• 37.5 hour week ( flexi hours core between 10-4) Monday to Friday
• Life Assurance
• Pension
• 26 days holiday plus bank
• Career progression
• Car parking on site
• Canteen facilities to include free drinks and fruit!!

Seeking a Forklift Engineer, with experience in heavy plant machinery or forklift maintenance work. Annual salary £40,000 - £45,000. Working hours are Monday - Thursday 7am - 5pm Friday 7am - 4pm.

Duties:

• Regular Repair, Maintenance, and Service Inspections
• Works carried out in house work, and out on site
• Creating records and reports of works carried out
• Heavy focus on forklift repairs and maintenance work

Benefits:

• £40,000 - £45,000
• 20 days holiday - 8 days BH
• Pension

Experience required:

• Experience working with heavy plant machinery highly advantageous
• Forklift truck, plant, agricultural or HGV engineer qualifications
• Driving Licence
• Knowledge of general H&S legislation and customer site protocol

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.

12-Month Fixed-Term Contract

Based: NW London/Hybrid working

Are you an experienced customer service leader with a passion for delivering exceptional supporter experiences? Do you enjoy improving processes, leading high-performing teams and solving complex challenges? If so, we'd love to hear from you.

We're looking for a Supporter Services Team Leader (Engagement & Contact) to join our client's fundraising team on a 12-month fixed-term contract. This is an exciting opportunity to lead a dedicated supporter contact team, ensuring every interaction reflects the organisation's commitment to outstanding service while driving continuous improvement across supporter engagement.

About the role

As Team Leader, you'll oversee the day-to-day delivery of supporter contact services, ensuring enquiries, complaints and supporter requests are managed efficiently, professionally and with empathy. You'll lead and develop a small team, manage relationships with key stakeholders and third-party providers, and play a pivotal role in ensuring compliance with fundraising regulations, GDPR and best practice.

This is a varied role where no two days are the same. From implementing new processes and improving supporter journeys to analysing performance data and leading on complaint resolution, you'll help shape an exceptional supporter experience across the organisation.

Your role as Supporter Services Team Leader

• Leading and motivating the Engagement & Contact team to deliver outstanding supporter service.
• Managing supporter enquiries, complex complaints and GDPR requests through to resolution.
• Monitoring service levels, KPIs and performance, identifying opportunities for continuous improvement.
• Developing new processes and maintaining clear operational guidance and documentation.
• Working closely with fundraising, data, finance, legal, IT and regional teams to support campaigns and organisational objectives.
• Managing relationships with third-party suppliers and contact centre software providers.
• Supporting the rollout and optimisation of contact centre technology.
• Ensuring compliance with fundraising regulations, supporter care standards and data protection requirements.
• Coaching, developing and supporting team members to achieve their full potential.

What we are looking for

• An experienced customer or supporter services professional with proven leadership experience and a genuine passion for delivering excellent service, either within a charity or commercial environment.
• Experience leading a customer service or supporter contact team.
• A track record of handling complex complaints and sensitive issues.
• Strong stakeholder management and relationship-building skills.
• Experience using KPIs and SLAs to monitor and improve performance.
• Knowledge of GDPR and compliance within a customer or fundraising environment.
• Experience working with CRM systems (Raiser's Edge or RE NXT would be an advantage).
• Confidence introducing new processes, systems and ways of working.
• Excellent communication, organisational and problem-solving skills.
• The ability to inspire, coach and develop others.

Why apply?

This is an opportunity to make a genuine impact by improving the experience of thousands of supporters whose generosity helps change lives. You'll join a collaborative, values-driven team where your ideas are welcomed, your expertise is valued and you'll play a key role in shaping supporter engagement during an exciting period of development.

If you're passionate about delivering exceptional service, leading people and driving positive change, we'd love to hear from you.

Internal Account Manager

• Office-based in Reading (no WFH)
• Hours: 8:00am-4:30pm (4:00pm finish on Fridays)
• £30K - £35K + uncapped commission, average OTE £45K - £50K

A growing product-led furniture business is recruiting an experienced Account Manager due to expansion.

This role will focus on new business development and account management, covering the South of England (approx. 60-80 miles from Reading). You'll carry out a mix of warm and cold calling, generate new opportunities and attend client visits.

Key requirements:

• Proven sales experience from a product background (ideally furniture; other products considered)
• Confident with outbound sales and relationship building
• Full UK driving licence and own vehicle

HR Officer required to support an established Charity, working 40 hours a week, Monday - Friday. The final package salary is £40,000 with a base salary of £37,000 and £3000 London weighting.

This is a fantastic opportunity for an individual with all-round HR experience, with natural energy, enthusiasm, and a hands-on attitude, to lead the HR team. As HR Officer, you will have a HR Assistant as a direct report, and together, will engage and support employees and the organisation in all aspects of Human Resources.

Please note there is no hybrid working.

Should the selected candidate be unemployed currently, the client may wish to start the individual on a temp to perm basis.

Duties:

• Support department heads with recruitment and selection
• Ensure a compliant and smooth onboarding and induction process for new starters
• Update and maintain HR records ensuring correct policies are followed
• Managing employee relations, acting as a point of contact for staff enquiries, advising managers on company policies, and mediating in grievances
• Monitor and support Managers with performance, attendance, sickness records, process leave requests, and assisting with performance reviews
• Maintain and implement compliance and policies

• Prepare employment contracts and offer letters
• Input staff payroll, calculate annual leave entitlement, yearly bonuses and salary increases
• Organise and coordinate potential staff training sessions
• Managing employee exits and termination paperwork
• Attend, and assist with events held by the organisation
• Mentor and support the HR Assistant to enable the team to work as productively as possible

Benefits:

• £40,000
• Pension

Experience and attributes required:

• An effective communicator with a high level of confidentiality and diplomacy
• Previous HR experience, ideally in a HR Coordinator, Officer, Advisor level role
• CIPD Level 5 qualification or equivalent is essential
• Strong computer literacy to include Microsoft Excel and Word
• A natural communicator, approachable, with strong written and verbal communication skills
• Excellent time management skills
• Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.

Are you ready to elevate your career in sales? Imagine being at the forefront of driving growth within the electrical wholesale and merchant business channel. This role offers the chance to not only manage a sales territory of existing clients but also to generate new sales through an internal customer database.

As an Internal Sales Executive, you will play a crucial role in shaping the future of the business. Collaborate closely with the sales and marketing teams to create compelling promotions and collateral that will drive sales. Your efforts will directly contribute to the success of the housing marketplace by handling and creating sales appointments via lead generation software.

The role demands a proactive approach to building and maintaining a productive customer database, leveraging existing relationships, and setting up trading terms for new clients. Engage with client decision-makers to uncover new business opportunities and gather market intelligence, all while achieving and exceeding sales turnover targets.

Key responsibilities include:
- Cleansing and building a customer database
- Generating new sales from existing and lapsed customers
- Facilitating incoming customer enquiries
- Building effective relationships with clients
- Achieving sales targets and providing accurate sales forecasts
- Conducting a minimum level of outbound calls per day

To excel in this role, candidates should possess:
- A full UK driving licence
- A proven track record in B2B or B2C sales
- Experience in meeting KPIs and sales targets
- Proficiency in CRM and sales database management
- Strong relationship-building and sales communication skills
- Excellent IT skills and a positive attitude
- Flexibility, adaptability, and tenacity

Benefits

• Base salary 28K plus bonus up to 4K per year
• Pension
• Private healthcare
• Vitality access - discounted gyms, offers etc
• Holiday 28 days plus bank holidays - 36 days

This position offers the chance to work with a dynamic team, where your contributions will be valued and recognised. Travel to shows and customer sites may occasionally be required, adding variety to your work routine.

If you are driven by results, enjoy building relationships, and have a knack for identifying new business opportunities, this role is the perfect fit. Take the next step in your career and become an integral part of a thriving sales team. Apply now to embark on a rewarding journey where your skills and dedication will make a significant impact.

HR Officer required to support an established Charity, working 40 hours a week, Monday - Friday. The final package salary is £40,000 with a base salary of £37,000 and £3000 London weighting.

This is a fantastic opportunity for an individual with all-round HR experience, with natural energy, enthusiasm, and a hands-on attitude, to lead the HR team. As HR Officer, you will have a HR Assistant as a direct report, and together, will engage and support employees and the organisation in all aspects of Human Resources.

Please note there is no hybrid working.

Should the selected candidate be unemployed currently, the client may wish to start the individual on a temp to perm basis.

Duties:

• Support department heads with recruitment and selection
• Ensure a compliant and smooth onboarding and induction process for new starters
• Update and maintain HR records ensuring correct policies are followed
• Managing employee relations, acting as a point of contact for staff enquiries, advising managers on company policies, and mediating in grievances
• Monitor and support Managers with performance, attendance, sickness records, process leave requests, and assisting with performance reviews
• Maintain and implement compliance and policies

• Prepare employment contracts and offer letters
• Input staff payroll, calculate annual leave entitlement, yearly bonuses and salary increases
• Organise and coordinate potential staff training sessions
• Managing employee exits and termination paperwork
• Attend, and assist with events held by the organisation
• Mentor and support the HR Assistant to enable the team to work as productively as possible

Benefits:

• £40,000
• Pension

Experience and attributes required:

• An effective communicator with a high level of confidentiality and diplomacy
• Previous HR experience, ideally in a HR Coordinator, Officer, Advisor level role
• CIPD Level 5 qualification or equivalent is essential
• Strong computer literacy to include Microsoft Excel and Word
• A natural communicator, approachable, with strong written and verbal communication skills
• Excellent time management skills
• Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.