Customer Support Administrator - £25,000 - £30,000

We are recruiting for a Customer Support Administrator to join a friendly and busy team based in Reading. This is a fully office-based position, offering a salary of £25,000 - £30,000 depending on experience.

The successful candidate will provide customer service and administrative support, handling enquiries, coordinating engineer appointments and ensuring the smooth running of daily operations.

As the Customer Support Administrator, you will be responsible for:

• Handle customer enquiries and resolve issues efficiently
• Coordinate engineer diaries, maintenance visits and installations
• Log and track customer faults through to resolution
• Process customer orders, quotations and delivery notes
• Liaise with customers, engineers and suppliers
• Maintain customer records and provide general administrative support

Benefits:

• Salary of £25,000 - £30,000
• 24 days holiday
• Free parking and pension scheme
• Cycle to Work Scheme
• Staff kitchen with sofa, TV and free tea and coffee
• Free life assurance and long-term sickness benefit covering two-thirds of salary until retirement
• Option to purchase company shares

Experience required:

• Previous office-based customer service or administration experience
• Excellent communication and organisational skills
• Ability to prioritise a busy workload and resolve problems
• Confident using Microsoft Office
• Salesforce and Xero experience advantageous

An excellent opportunity has arisen to work for our established client as an DI Field Service Engineer covering the North Pennines/North West area. Successful candidates will need experience of working in UK Hospital environments with relevant equipment/OEM training.

As the DI Field Service Engineer, you will be responsible for:

• Provide comprehensive maintenance and service for DI equipment on multi-vendor systems.
• Provide telephone assistance and field visits when and where required throughout the assigned region and when required throughout the UK.
• Complete and maintain all administration and documentation in allotted time, to ensure smooth data processing.
• Provide professional and regular information to the customer on related service calls.
• Build good working relationships with customers and users of the equipment.
• Collaborate with customer service and management teams to maintain company's high service quality standards.
• In addition, there will be occasional assistance needed, giving engineering support on other modalities.

Engineer will have the following related skills / experience:

• HNC/D Electronics or equivalent
• Formal training technical training with a relevant manufacturer is essential
• Experience of working in UK Hospital environments with relevant equipment
• Strong communication skills
• Experienced in the repair, calibration of ultrasound equipment
• Minimum of 3 years in a healthcare environment
• Has attended a range of OEM or other appropriate device specific training works and is in procession of relevant certificates

Benefits:

• 25 days holiday + bank holidays
• Death in service scheme
• Pension
• Perkbox - discount with different retailers
• Cycle to work scheme

An excellent opportunity has arisen to work for our established client as an DI Field Service Engineer covering the Exeter area. Successful candidates will need experience of working in UK Hospital environments with relevant equipment/OEM training.

As the DI Field Service Engineer, you will be responsible for:

• Provide comprehensive maintenance and service for DI equipment on multi-vendor systems.
• Provide telephone assistance and field visits when and where required throughout the assigned region and when required throughout the UK.
• Complete and maintain all administration and documentation in allotted time, to ensure smooth data processing.
• Provide professional and regular information to the customer on related service calls.
• Build good working relationships with customers and users of the equipment.
• Collaborate with customer service and management teams to maintain company's high service quality standards.
• In addition, there will be occasional assistance needed, giving engineering support on other modalities.

Engineer will have the following related skills / experience:

• HNC/D Electronics or equivalent
• Formal training technical training with a relevant manufacturer is essential
• Experience of working in UK Hospital environments with relevant equipment
• Strong communication skills
• Experienced in the repair, calibration of ultrasound equipment
• Minimum of 3 years in a healthcare environment
• Has attended a range of OEM or other appropriate device specific training works and is in procession of relevant certificates

Benefits:

• 25 days holiday + bank holidays
• Death in service scheme
• Pension
• Perkbox - discount with different retailers
• Cycle to work scheme

• Tottenham Court Rd nearest Tube
• Temp role 3 months - starting ASAP
• Office presence for training, then one day a week in the office at Stockley Park

Our client is seeking an experienced Credit Controller for 3 months to start ASAP. You will be joining a dynamic team where your expertise in credit management can make a real difference. As a Credit Controller, you'll play a vital part in ensuring our clients financial processes run smoothly. Ideally our client would like someone who has worked in a SaaS environment and has excellent computer skills to be able to channel shift between, Salesforce, Xero and Excel.

The Credit Controller is responsible for proactively managing customer accounts, ensuring customers are contacted within 24 hours of a Direct Debit default or cancellation. The role focuses on effective cash collection, reinstating Direct Debits and resolving payment-related queries and issues promptly.

They are responsible for maintaining accurate and up-to-date Credit Control dashboards, ensuring customer engagement and collection activity are managed consistently in line with established processes.

As part of the wider Customer Success team, Credit Control works collaboratively with Onboarding, Success and Support to provide a seamless customer experience, resolve issues efficiently and support positive customer relationships.

Tasks:

• Maximise cash collections through proactive telephone, email and written communications with debtors
• Achieve maximum number of reinstated cancelled direct debits
• Reduce debtor days through timely communications and proactive resolution with debtors
• Accurate allocation of collections on inhouse credit control software
• Ensure customer accounts are up to date
• Process internal admin for customers sent to external debt collection agency
• Working closely with other customer facing teams to ensure swift resolution of credit control cases
• Ensure credit control KPIs, reports and dashboards are up to date to aid decision making
• Constantly look to provide suggestions to improve the cash collections processes and drive down debtor days

Skills

• Proven experience in credit control or accounts receivable
• SAAS experience is preferred
• Professionally handle difficult phone conversations with customers whilst representing the company values
• Excellent IT skills with the ability to work across multiple systems seamlessly
• Advanced Excel skills with knowledge of pivot tables and VLOOKUP
• Ability to review and analyse large datasets and reports
• Possess excellent communication and relationship building skills
• Pays attention to detail and has a 'right first time' attitude
• Able to work under pressure in a fast-paced environment
• Will express own views and constructively challenge with alternative views
• Demonstrate persistence and determination to achieve targets and deadlines
• Knowledge of GoCardless and Salesforce preferable

This temporary role is an excellent way to build your skills, expand your network, and gain industry experience.

Health & Safety Advisor

Salary: £40,000 - £45,000
Hours: Monday-Friday, 9:00am-5:00pm
Location: Brentwood, Essex

We are seeking an experienced and proactive Health & Safety Advisor to join a busy and growing business. This is an excellent opportunity for someone who can take ownership of health and safety procedures, ensure legal compliance and help promote a positive safety culture across warehouse, distribution and office operations.

Working closely with management and employees, you will identify potential risks, implement improvements and provide practical advice to maintain a safe working environment.

Key Responsibilities

• Develop, review and implement health and safety policies and procedures.
• Carry out risk assessments, workplace inspections and compliance audits.
• Investigate accidents, incidents and near misses, ensuring appropriate corrective actions are taken.
• Maintain health and safety records, documentation and statutory registers.
• Oversee COSHH assessments and safe systems of work.
• Monitor safety standards relating to manual handling, warehouse equipment, forklift trucks and storage racking.
• Support fire safety procedures, emergency planning and evacuation arrangements.
• Deliver health and safety inductions, toolbox talks and employee training.
• Advise managers and employees on health and safety legislation and best practice.
• Monitor compliance and identify opportunities for continuous improvement.
• Support relevant environmental and health and safety management systems, including ISO 45001 and ISO 14001.

The Ideal Candidate

• Previous experience in a Health & Safety Advisor or Officer position.
• Experience within warehousing, logistics, distribution, manufacturing or a similar operational environment.
• Strong knowledge of UK health and safety legislation.
• Experience carrying out risk assessments, inspections, audits and incident investigations.
• Good understanding of COSHH, manual handling and fire safety.
• Confident communication skills, with the ability to advise and influence employees at all levels.
• A proactive, organised and hands-on approach.
• Good IT skills, including Microsoft Office.

Qualifications

• NEBOSH National General Certificate in Occupational Health and Safety, or equivalent.
• IOSH Managing Safely would be advantageous.
• Internal auditing experience or training would be beneficial.
• Knowledge of ISO 45001 and ISO 14001 would be an advantage.

Benefits

• Company pension.
• Annual profit-sharing bonus, subject to eligibility.
• Additional annual leave with length of service.
• Company events and a supportive working environment.
• Health and wellbeing programme.
• Free parking and additional workplace benefits.

How to Apply

If you have a strong background in health and safety and are looking for an opportunity to make a positive impact within a busy operational environment, we would love to hear from you.

Please apply today, as this is an urgent vacancy.

Location: Wasall centre - no parking
Hours: Monday to Friday, 9:00am - 5:00pm

Are you an experienced Legal Assistant/secretary with a passion for supporting vulnerable clients? Do you thrive in a fast-paced environment and have experience in childcare or public law matters? If so, we'd love to hear from you.

Our client, is seeking a dedicated Legal Assistant to join their established Care Team. You will need to have at least 1 years experience in a similar legal role to apply.

This is an excellent opportunity to become part of a supportive and professional firm that is committed to delivering outstanding legal services to families and individuals involved in care proceedings.

Candidates with previous experience in Child Care/Public Law are highly desirable. Experience within Family or Divorce Law will also be considered, as this provides valuable transferable knowledge.

The Role

As a Legal Assistant within the Care Team, you'll play a key role in supporting solicitors with a varied caseload, ensuring matters progress efficiently while providing a compassionate service to clients during challenging times.

Key Responsibilities

• Monitoring and managing the urgent inbox, prioritising court orders, emergency applications and time-sensitive correspondence from local authorities and other professionals.
• Preparing and submitting Legal Aid applications.
• Managing Legal Aid administration, including uploading mandatory documents, funding requests and case updates via the Client and Cost Management System (CCMS).
• Electronic diary management and scheduling appointments.
• Accurate time recording.
• Scanning and uploading incoming post and legal documents onto the case management system.
• Liaising with independent social workers, psychologists, medical experts and other professionals to coordinate reports and formal instructions.
• Preparing, indexing and paginating electronic court bundles using software such as BundleDocs.
• Opening new client files and carrying out conflict checks in line with firm procedures.
• Preparing completed matters for final billing and file closure.

About You

To be successful in this role, you will have:

• At least one year's experience working within childcare/public law matters.
• Previous experience in a legal assistant or legal secretary role.
• Excellent IT skills with fast and accurate typing ability.
• Experience with Legal Aid applications and billing procedures.
• Knowledge of care proceedings, court processes and electronic court bundles.
• Strong organisational skills with excellent attention to detail.
• A professional, empathetic and compassionate approach when dealing with vulnerable clients.
• The ability to prioritise a busy workload and work effectively as part of a team.
• A genuine commitment to providing exceptional client care.

What's on Offer?

• Full-time, permanent position.
• Monday to Friday working hours (9:00am - 5:00pm).
• Workplace pension scheme.
• Supportive and friendly team environment.
• Opportunity to work within a respected and well-established legal practice.
• Varied and rewarding role where you can make a real difference to clients during difficult times.

My client based in Neath is currently looking for a HR Advisor to join their team on a temporary basis for an initial 3 month contract with potential to extend as the business grows. . The role will involve providing HR guidance, expertise and support to the business.

Duties

• To provide HR assistance and expertise to functional managers providing guidance and support to managers on various HR processes including grievance and disciplinary procedures, performance and attendance issues
• To communicate and provide regular update on all HR policies and processes
• To review and prepare detailed analysis of Key HR metrics including employee turnover, absenteeism and other relevant data
• To support the collation, analysis and presentation of information and statistics related to employee compensation and benefits and other relevant bench marking
• To keep abreast of changes in HR and employment legislation
• To support the HR management team in business performance improvement activities

Experience

• Educated to degree level in a relevant subject and ideally CIPD qualified/ training towards CIPD certification
• HR Advisor experience in production or manufacturing.
• Ability to engage and influence at all levels of the organisation
• Good analysis skills and strong attention to detail
• Excellent communication skills and organisational skills

The company offer an excellent working environment.

The role will be on site and car driver preferable due to location.

To start as soon as possible .

Please contact the office for more information.

My client, based in Neath near Swansea, is currently looking for an organised and detail-oriented HR Administrator to join their team on a temporary basis for an initial 3-month contract, with the potential to extend as the business continues to grow.

This is an excellent opportunity for someone with previous HR administration experience to support the HR team with day-to-day processes, employee records and general HR support within a busy manufacturing environment.

Duties and Responsibilities

• Provide day-to-day administrative support to the HR team, ensuring HR processes run efficiently and effectively.

• Maintain and update employee records, ensuring all information is accurate, confidential and up to date.

• Assist with the preparation of HR documentation, including employment contracts, offer letters, variations to contracts and other employee correspondence.

• Support the on boarding process for new employees, including preparing documentation and ensuring all relevant checks are completed.

• Assist with the administration of absence management, holidays, sickness records and attendance monitoring.

• Support the coordination and administration of disciplinary, grievance and performance management processes.

• Maintain HR databases, spreadsheets and employee files, ensuring compliance with data protection requirements.

• Assist with the preparation of HR reports and the collation of key HR metrics, including employee turnover, absenteeism and headcount.

• Provide administrative support for payroll preparation, employee benefits and other HR-related activities.

• Assist with communicating HR policies, procedures and updates to employees and managers.

• Keep up to date with relevant HR processes and employment legislation.

• Provide general administrative support to the wider HR team and assist with HR projects and business improvement activities as required.

Experience and Skills

• Previous experience in an HR Administrator or strong admin role.

• Experience working within a production or manufacturing environment would be advantageous.

• A good understanding of HR administration processes and employee lifecycle activities.

• Strong organisational skills with excellent attention to detail.

• Good IT skills, including Microsoft Office and Excel.

• Excellent written and verbal communication skills.

• Ability to handle confidential information professionally and sensitively.

• A proactive approach, with the ability to manage workloads and prioritise tasks effectively.

• CIPD qualification or working towards CIPD would be advantageous.

The Opportunity

The company offers an excellent working environment and the opportunity to gain valuable experience within a busy HR team.

The role will be fully site-based in Neath, and being a car driver is preferable due to the location.

Immediate start available.

Please contact our office for further information or to discuss the opportunity in more detail.

Vehicle Technician required to work Monday - Friday, 8am - 5:30pm plus every other Saturday 8-2pm. Salary per annum is £30,000 - £35,000 depending on experience, plus achievable bonus plan. Fantastic additional perks available - such as pension, life assurance, employee car purchase and repair discount scheme.

Daily duties:

• Vehicle Technician to Diagnose vehicle faults.
• Specify the correct method of repair and the parts to be used within defined quality. standards and in the most cost-effective way.
• Carry out routine servicing and repairs.
• Carry out vehicle servicing in accordance with Vauxhall service schedules.

Benefits:

• Salary per annum is £30,000 - £35,000
• Achievable bonus plan
• Pension
• Life assurance
• Employee car purchase
• Repair discount scheme.

Mot tester will be offered more.

The ideal applicant will have their own transport given the site location.

We are looking for a Vehicle Technician asap.

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.

My client, based in Neath, is currently looking for an organised and detail-oriented HR Administrator to join their team on a temporary basis for an initial 3-month contract, with the potential to extend as the business continues to grow.

This is an excellent opportunity for someone with previous HR administration experience to support the HR team with day-to-day processes, employee records and general HR support within a busy manufacturing environment.

Duties and Responsibilities

• Provide day-to-day administrative support to the HR team, ensuring HR processes run efficiently and effectively.

• Maintain and update employee records, ensuring all information is accurate, confidential and up to date.

• Assist with the preparation of HR documentation, including employment contracts, offer letters, variations to contracts and other employee correspondence.

• Support the onboarding process for new employees, including preparing documentation and ensuring all relevant checks are completed.

• Assist with the administration of absence management, holidays, sickness records and attendance monitoring.

• Support the coordination and administration of disciplinary, grievance and performance management processes.

• Maintain HR databases, spreadsheets and employee files, ensuring compliance with data protection requirements.

• Assist with the preparation of HR reports and the collation of key HR metrics, including employee turnover, absenteeism and headcount.

• Provide administrative support for payroll preparation, employee benefits and other HR-related activities.

• Assist with communicating HR policies, procedures and updates to employees and managers.

• Keep up to date with relevant HR processes and employment legislation.

• Provide general administrative support to the wider HR team and assist with HR projects and business improvement activities as required.

Experience and Skills

• Previous experience in an HR Administrator or strong admin role.

• Experience working within a production or manufacturing environment would be advantageous.

• A good understanding of HR administration processes and employee lifecycle activities.

• Strong organisational skills with excellent attention to detail.

• Good IT skills, including Microsoft Office and Excel.

• Excellent written and verbal communication skills.

• Ability to handle confidential information professionally and sensitively.

• A proactive approach, with the ability to manage workloads and prioritise tasks effectively.

• CIPD qualification or working towards CIPD would be advantageous.

The Opportunity

The company offers an excellent working environment and the opportunity to gain valuable experience within a busy HR team.

The role will be fully site-based in Neath, and being a car driver is preferable due to the location.

Immediate start available.

Please contact our office for further information or to discuss the opportunity in more detail.