HR Officer required to support an established Charity, working 37.5 hours a week, Monday - Friday. The final package salary is £38,000 with a base salary of £35,000 and £3000 London weighting.

This is a fantastic opportunity for an individual with all-round HR experience, beyond that of a HR Administration level, with natural energy and enthusiasm, to lead the HR team. As the HR Officer, you will have a HR Assistant as a direct report, and together, will engage and support employees and the organisation in all aspects of Human Resources.

Duties:

• Support department heads with recruitment and selection
• Ensure a compliant and smooth onboarding and induction process for new starters
• Update and maintain HR records ensuring correct policies are followed
• Managing employee relations, acting as a point of contact for staff enquiries, advising managers on company policies, and mediating in grievances
• Monitor and support Managers with performance, attendance, sickness records, process leave requests, and assisting with performance reviews
• Maintain and implement compliance and policies

• Prepare employment contracts and offer letters
• Input staff payroll, calculate annual leave entitlement, yearly bonuses and salary increases
• Organise and coordinate potential staff training sessions
• Managing employee exits and termination paperwork
• Attend, and assist with events held by the organisation
• Mentor and support the HR Assistant to enable the team to work as productively as possible

Benefits:

• £38,000
• Pension

Experience and attributes required:

• An effective communicator with a high level of confidentiality and diplomacy
• Previous HR experience, ideally in a HR Coordinator, Officer, Advisor level
• CIPD qualification is desirable however not essential
• Strong computer literacy to include Microsoft Excel and Word
• A natural communicator, approachable, with strong written and verbal communication skills
• Excellent time management skills
• Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.

We are seeking a highly organised Customer Service Administrator to join a fantastic organisation on a full time, permanent basis.

Benefits:

• 25 days holiday + bank holidays
• Private healthcare
• Salary sacrifice pension
• Electric car scheme
• Employees assistance programme

As the Customer Service Administrator, you will be responsible for:

• Provide administrative support to customers and internal team members
• Coordinate and managed shared inboxes calls and service requests
• Prepare and format documents, reports and correspondence
• Liaise with engineers to schedule works
• Act as a point of contact for customers

The successful Customer Service Administrator will have the following related skills / experience:

• Previous experience in an administrative or customer service role
• Experience working in a fast-paced environment
• Ability to produce documentation and reports

We are seeking a highly organised Operations Administrator to join a fantastic organisation on a full time, permanent basis.

Benefits:

• 25 days holiday + bank holidays
• Private healthcare
• Salary sacrifice pension
• Electric car scheme
• Employees assistance programme

As the Operations Administrator you will be responsible for:

• Provide administrative support to customers and internal team members
• Coordinate and managed shared inboxes calls and service requests
• Prepare and format documents, reports and correspondence
• Liaise with engineers to schedule works
• Act as a point of contact for customers

The successful Operations Administrator will have the following related skills / experience:

• Previous experience in an administrative or customer service role
• Experience working in a fast-paced environment
• Ability to produce documentation and reports

Our outstanding and successful client, a national IT Service Provider who support some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis.

You will be based in the Essex & Northeast London area and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers.

You'll be the bridge between tech issues and business success - making a tangible difference for customers!

Location: Essex & North London region (on-site visits + remote reporting)
Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided)
Company Van: Van + fule card provided (full, clean manual UK Licence required to be considered for this role).
Hours: Monday to Friday (core hours will be between 8am-5:30pm - with 1 in 8 weekends)

Salary & Benefits: Salary will be £26,300 (£24,200 plus £2,100 for standard weekend overtime), plus additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension.

What You'll Do:

• Visit customer sites to diagnose & resolve EPOS, network, and business system issues
• Capture photographic evidence and compile clear, actionable reports
• Coordinate fixes - liaise with management, IT providers & third parties
• Mediate IT solutions between franchisees, service desks, and IT contractors
• Ensure accurate stock tracking & report completion for smooth operations
• Keep stakeholders informed & updated at all times

What we're looking for:

• Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems
• Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties.
• High degree of flexibility in terms of hours of work and location.
• High level of health, safety and environmental compliance
• Full clean driving license.
• Clean DBS required.

Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis.

You will be based in the Coventry area, and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers.

You'll be the bridge between tech issues and business success - making a tangible difference for customers!

Location: Coventry / West Mids region (on-site visits + remote reporting)
Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided)
Company Van: Van provided
Hours: Monday to Friday (core hours will be 8am-5:30pm - with 1 in 8 weekends)

Salary & Benefits: Salary will be £24,200 plus £2,100 for standard weekend overtime, plus additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension.

What You'll Do:

• Visit customer sites to diagnose & resolve EPOS, network, and business system issues
• Capture photographic evidence and compile clear, actionable reports
• Coordinate fixes - liaise with management, IT providers & third parties
• Mediate IT solutions between franchisees, service desks, and IT contractors
• Ensure accurate stock tracking & report completion for smooth operations
• Keep stakeholders informed & updated at all times

What we're looking for:

• Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems
• Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties.
• High degree of flexibility in terms of hours of work and location.
• High level of health, safety and environmental compliance
• Full clean driving license.
• Clean DBS required.

It is essential you have audit accountancy practice experience for this role

Our client is seeking an Audit Manager within the Audit & Assurance team. This is a key role, requiring a passion for audit and so we are looking for an accomplished audit professional with previous experience operating at a manager level who shares in this enthusiasm. You would make a significant contribution towards the overall future development and success of this service line as well as the firm as a whole.

You would oversee the effective management of a substantial portfolio of clients; planning assignments, briefing staff on the clients' business, ensuring all work carried out is compliant with auditing standards and that client and statutory deadlines are routinely met and exceeded. You would also oversee advisory engagements as part of your developing role. Business development experience would be an advantage as the role would provide the opportunity to identify new business, research and prepare proposals, as well as take part in formal presentations to prospective clients.

Your role:

• To profitably manage a substantial portfolio of clients in the office, ensuring both excellent client service and making a significant contribution towards the overall future development and success of the service line and the firm.
• To manage assignments in accordance with the firm's standard procedures and confirm arrangements with the client, including likely costs and billing arrangements.
• To ensure audit quality at all times. Assist with internal and external quality assurance, ensuring any actions are completed in line with the firms and professional standards.
• To brief staff on the client's business and the pre-assignment instructions, to supervise and control the completion of work, and to undertake 'on the job' training and appraisals where necessary.
• To ensure that the job is completed within budget, and to discuss all materials points arising with the assignment partner and client immediately, particularly in relation to any anticipated overruns.
• To liaise with the client throughout the year and to practise the principles of excellent client service at all times.
• To ensure that appropriate liaison takes place with all other departments, and that all potential client needs are identified and serviced accordingly.
• To develop a detailed knowledge of the firm's specialist services and to undertake special work in response to client needs where appropriate.
• To perform the firm's review and completion procedures, to attend the final meeting with the client, and to ensure that the client subsequently receives the final accounts and commercial management letter on a timely basis.
• To oversee adhoc advisory projects;
• To ensure the profitable recoverability of work in progress, and to bill clients on a timely basis.
• To maintain an advanced level of technical knowledge through appropriate reading and courses, and to fulfil the Institute's CPD requirements.
• To research and prepare proposals for new work, and to take part in formal presentations to prospective clients.
• To act as a line manager to students and/or seniors;
• To take an active involvement in prospective client seminars, and to effectively follow up contact made.
• Attend staff meetings and training as required.
• Carry out any other duties as are within the scope, spirit and purpose of the role as reasonably requested by the line manager, Partner or Head of Service Line.

The person:

• Candidates must be ACA or ACCA qualified.
• Previous experience operating at manager level in a similar role;
• Proven experience in managing a portfolio of clients and developing strong client relationships;
• Proven wide audit experience in producing high quality audits;
• Audit experience within the SME sector would be advantageous;
• Charity experience is also desirable but not essential;
• Business development experience and interest would be a distinct advantage

It is essential you have audit accountancy practice experience for this role

Our client is seeking an Audit Manager within the Audit & Assurance team. This is a key role, requiring a passion for audit and so we are looking for an accomplished audit professional with previous experience operating at a manager level who shares in this enthusiasm. You would make a significant contribution towards the overall future development and success of this service line as well as the firm as a whole.

You would oversee the effective management of a substantial portfolio of clients; planning assignments, briefing staff on the clients' business, ensuring all work carried out is compliant with auditing standards and that client and statutory deadlines are routinely met and exceeded. You would also oversee advisory engagements as part of your developing role. Business development experience would be an advantage as the role would provide the opportunity to identify new business, research and prepare proposals, as well as take part in formal presentations to prospective clients.

Your role:

• To profitably manage a substantial portfolio of clients in the office, ensuring both excellent client service and making a significant contribution towards the overall future development and success of the service line and the firm.
• To manage assignments in accordance with the firm's standard procedures and confirm arrangements with the client, including likely costs and billing arrangements.
• To ensure audit quality at all times. Assist with internal and external quality assurance, ensuring any actions are completed in line with the firms and professional standards.
• To brief staff on the client's business and the pre-assignment instructions, to supervise and control the completion of work, and to undertake 'on the job' training and appraisals where necessary.
• To ensure that the job is completed within budget, and to discuss all materials points arising with the assignment partner and client immediately, particularly in relation to any anticipated overruns.
• To liaise with the client throughout the year and to practise the principles of excellent client service at all times.
• To ensure that appropriate liaison takes place with all other departments, and that all potential client needs are identified and serviced accordingly.
• To develop a detailed knowledge of the firm's specialist services and to undertake special work in response to client needs where appropriate.
• To perform the firm's review and completion procedures, to attend the final meeting with the client, and to ensure that the client subsequently receives the final accounts and commercial management letter on a timely basis.
• To oversee adhoc advisory projects;
• To ensure the profitable recoverability of work in progress, and to bill clients on a timely basis.
• To maintain an advanced level of technical knowledge through appropriate reading and courses, and to fulfil the Institute's CPD requirements.
• To research and prepare proposals for new work, and to take part in formal presentations to prospective clients.
• To act as a line manager to students and/or seniors;
• To take an active involvement in prospective client seminars, and to effectively follow up contact made.
• Attend staff meetings and training as required.
• Carry out any other duties as are within the scope, spirit and purpose of the role as reasonably requested by the line manager, Partner or Head of Service Line.

The person:

• Candidates must be ACA or ACCA qualified.
• Previous experience operating at manager level in a similar role;
• Proven experience in managing a portfolio of clients and developing strong client relationships;
• Proven wide audit experience in producing high quality audits;
• Audit experience within the SME sector would be advantageous;
• Charity experience is also desirable but not essential;
• Business development experience and interest would be a distinct advantage

DC Pensions Administrator
Putting members first. Delivering excellence every day.
At the heart of every pension scheme are its members. That's why our client combine outstanding customer service with technical expertise, robust quality controls, and a supportive team culture. We're now looking for a DC Pensions Administrator to join their growing administration team and help deliver a first-class service to our clients and their members. This role is ideal for someone with existing DC pensions experience who is keen to develop their career within a professional, forward-thinking organisation.

The Role
As a DC Pensions Administrator, you'll be responsible for delivering accurate, timely, and customer-focused pension administration services across a portfolio of schemes. Your responsibilities will include:

• Managing a wide range of DC administration activities, including leavers, retirements, transfers (in and out), and deaths
• Updating pension administration systems and databases accurately
• Logging, scanning, and managing post and correspondence
• Handling internal and external telephone and written enquiries professionally
• Running automated system calculations and completing manual benefit calculations where required
• Producing customer correspondence to draft or final letter standards using electronic document management systems
• Monitoring procedural developments and supporting the implementation of changes
• Returning original documentation and certificates to members securely
• Amending and, with experience, checking non-financial transactions such as changes of address
• Developing knowledge of assigned clients and their pension schemes
• Supporting project work and wider team initiatives
• Providing informal mentoring and support to junior team members
• Working collaboratively with internal and external teams (e.g. Payroll, Accounts, Admin Support)
• Accurately recording time and meeting utilisation targets
• Contributing to non-client activities such as training, technical committees, and events

About You
Essential experience and skills:

• Proven experience in Defined Contribution (DC) pensions administration, covering leavers, retirements, deaths, and transfers
• (Typically 2+ years' experience, though all applications are considered on merit)
• A basic knowledge and awareness of the pensions industry
• Strong numerical aptitude, demonstrated through work experience or qualifications
• IT-confident, particularly in Microsoft Word, Excel, and Outlook
• Highly organised with excellent planning and prioritisation skills
• Able to manage multiple tasks and meet deadlines
• Accurate, detail-focused, and quality-driven
• Strong written and verbal communication skills
• Customer-focused mindset with a commitment to exceeding expectations
• A proactive, enthusiastic, and flexible approach to work
• Able to take ownership of tasks and see work through to completion
• A collaborative team player with good problem-solving skills

Qualifications

• Educated to A-Level, Degree, or equivalent
• GCSE Maths and English (grade C/5 or above or equivalent)

Desirable

• Willingness to study for a professional pensions qualification (e.g. CPC, DPC, RPC, APMI)
• A clear commitment to building a long-term career in pensions administration
• Developing technical knowledge across different pension arrangements (DC, DB, CARE)
• A continuous-improvement mindset, with an interest in enhancing processes and procedures
• Strong relationship-building skills with colleagues, clients, and third parties

Benefits on offer

• Competitive salary and annual discretionary bonus
• 25 days' holiday, with buy/sell flexibility
• Pension contribution matching
• Healthcare plans, life assurance, and retailer discounts
• Flexible benefits scheme, employee assistance programme, and digital GP service
• Paid volunteering days and opportunities to take part in community initiatives
• Employee referral bonus for introducing successful candidates
• A supportive environment that encourages learning, development, and career progression

We are looking for a nearly or newly qualified accountant to join the outsourcing team to support with the delivery of cloud-accounting, management reporting, and outsourced finance office services.

Benefits:

• Life assurance at 2 x salary
• Income protection insurance
• Pension
• Critical illness cover
• Dental insurance
• Additional life assurance
• Childcare vouchers
• Purchase of additional holiday
• Retail vouchers
• Wide variety of discounts across a whole range of products and services, including discounted gym membership rates
• Free flu jabs

As the Accountant, you will be responsible for:

• Being part of a team approach to managing a portfolio of clients, including, depending on experience, planning, mentoring, and reviewing the work of junior colleagues.
• Management reporting, analysis and interpretation against key performance indicators, discussing these with clients to assist them in operational and strategic decision making.
• Working with colleagues and clients on projects and short-term engagements, including designing, and implementing Xero-based finance systems.
• Working with the team to develop innovative solutions and deliver excellent client service.

The successful Accountant will have the following related skills / experience:

• ACA, ACCA or equivalent qualification, nearly or newly qualified.
• Relevant experience in a similar role in a practice environment and is looking to take the next step in their progression.
• The ability to advise on and implement Xero-based financial systems and apps, processes and controls.
• A positive, proactive, and collaborative approach to problem solving.
• Good verbal and written communication skills in what will be a client facing role.
• The ability to manage their own time and work to tight deadlines.

We are looking for a nearly or newly qualified accountant to join the outsourcing team to support with the delivery of cloud-accounting, management reporting, and outsourced finance office services.

Benefits:

• Life assurance at 2 x salary
• Income protection insurance
• Pension
• Critical illness cover
• Dental insurance
• Additional life assurance
• Childcare vouchers
• Purchase of additional holiday
• Retail vouchers
• Wide variety of discounts across a whole range of products and services, including discounted gym membership rates
• Free flu jabs

As the Outsourcing Accountant, you will be responsible for:

• Being part of a team approach to managing a portfolio of clients, including, depending on experience, planning, mentoring, and reviewing the work of junior colleagues.
• Management reporting, analysis and interpretation against key performance indicators, discussing these with clients to assist them in operational and strategic decision making.
• Working with colleagues and clients on projects and short-term engagements, including designing, and implementing Xero-based finance systems.
• Working with the team to develop innovative solutions and deliver excellent client service.

The successful Outsourcing Accountant will have the following related skills / experience:

• ACA, ACCA or equivalent qualification, nearly or newly qualified.
• Relevant experience in a similar role in a practice environment and is looking to take the next step in their progression.
• The ability to advise on and implement Xero-based financial systems and apps, processes and controls.
• A positive, proactive, and collaborative approach to problem solving.
• Good verbal and written communication skills in what will be a client facing role.
• The ability to manage their own time and work to tight deadlines.