Senior Pensions Administrator
At the heart of every pension scheme are its members. That's why our client combine outstanding customer service with technical expertise, robust quality controls, and a supportive team culture. We're now looking for a DB Pensions Administrator to join their growing administration team and help deliver a first-class service to our clients and their members. This role is ideal for someone with existing DB pensions experience who is keen to develop their career within a professional, forward-thinking organisation.

The Role
As a DB Pensions Administrator, you'll be responsible for delivering accurate, timely, and customer-focused pension administration services across a portfolio of schemes. Your responsibilities will include:

• Managing a wide range of DB administration activities, including leavers, retirements, transfers (in and out), and deaths
• Updating pension administration systems and databases accurately
• Logging, scanning, and managing post and correspondence
• Handling internal and external telephone and written enquiries professionally
• Running automated system calculations and completing manual benefit calculations where required
• Producing customer correspondence to draft or final letter standards using electronic document management systems
• Monitoring procedural developments and supporting the implementation of changes
• Returning original documentation and certificates to members securely
• Amending and, with experience, checking non-financial transactions such as changes of address
• Developing knowledge of assigned clients and their pension schemes
• Supporting project work and wider team initiatives
• Providing informal mentoring and support to junior team members
• Working collaboratively with internal and external teams (e.g. Payroll, Accounts, Admin Support)
• Accurately recording time and meeting utilisation targets
• Contributing to non-client activities such as training, technical committees, and events

About You
Essential experience and skills:

• Proven experience in Defined Benefits (DB) pensions administration, covering leavers, retirements, deaths, and transfers
• Strong numerical aptitude, demonstrated through work experience or qualifications
• IT-confident, particularly in Microsoft Word, Excel, and Outlook
• Highly organised with excellent planning and prioritisation skills
• Able to manage multiple tasks and meet deadlines
• Accurate, detail-focused, and quality-driven
• Strong written and verbal communication skills

Benefits on offer

• Competitive salary and annual discretionary bonus
• 25 days' holiday, with buy/sell flexibility
• Pension contribution matching
• Healthcare plans, life assurance, and retailer discounts
• Flexible benefits scheme, employee assistance programme, and digital GP service
• Paid volunteering days and opportunities to take part in community initiatives
• Employee referral bonus for introducing successful candidates
• A supportive environment that encourages learning, development, and career progression

Our client is seeking a Deputy Administration Manager to join their pensions administration team in Bristol. Our client prides themselves on ensuring each client receives a dedicated service, fostering strong relationships and delivering exceptional customer service

As Deputy Administration Manager your role will involve:

• Oversee annual and ad-hoc projects for defined benefit (DB) schemes
• Monitor and ensure timely completion of projects in line with legislative and client requirements
• Review and quality-check the work of less experienced administrators
• Monitor team accuracy, performance, and SLA adherence, taking action to ensure targets are achieved
• Conduct appraisals, probation reviews, mentoring sessions, and regular team catch-ups
• Ensure accurate use of the time recording system for chargeable and non-chargeable activities
• Maintain strong client relationships, acting as a credible partner for scheme trustees and sponsors
• Prepare, check, and issue administration bills
• Update change control logs, schedules, and internal spreadsheets
• Oversee breaches, errors, and complaints logs, ensuring prompt action and review
• Deputise at Administration Manager meetings when required
• Manage day-to-day workflow, holding regular meetings with senior team members to resolve issues and maintain progress

The person:

• Expert knowledge of pensions administration (defined benefit schemes) across all processes: leavers, retirements, deaths, transfers, and reporting
• Strong understanding of current pensions legislation and regulatory frameworks (Pensions and Finance Acts)
• Proven supervisory and workflow management experience, including appraisals, performance monitoring, and recruitment
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Strong people management skills, with the ability to motivate and support staff
• Demonstrable numerical aptitude through work or academic achievements

Qualifications

• Minimum: Maths and English GCSE (Grade C/5 or above, or equivalent
• Desirable: Progression in a relevant pensions qualification (CPC, QPA, DPC, RPC, APMI)

Benefits:

• Competitive salary and annual discretionary bonus
• 25 days' holiday (with buy/sell flexibility)
• Generous pension matching scheme
• Healthcare plan, life assurance, and employee discounts.
• Flexible benefits scheme and employee assistance program
• Digital GP service and paid volunteering days
• Referral bonuses for introducing suitable candidates

Location: Wasall centre - no parking
Hours: Monday to Friday, 9:00am - 5:00pm

Are you an experienced Legal Assistant/secretary with a passion for supporting vulnerable clients? Do you thrive in a fast-paced environment and have experience in childcare or public law matters? If so, we'd love to hear from you.

Our client, is seeking a dedicated Legal Assistant to join their established Care Team. This is an excellent opportunity to become part of a supportive and professional firm that is committed to delivering outstanding legal services to families and individuals involved in care proceedings.

Candidates with previous experience in Child Care/Public Law are highly desirable. Experience within Family or Divorce Law will also be considered, as this provides valuable transferable knowledge.

The Role

As a Legal Assistant within the Care Team, you'll play a key role in supporting solicitors with a varied caseload, ensuring matters progress efficiently while providing a compassionate service to clients during challenging times.

Key Responsibilities

• Monitoring and managing the urgent inbox, prioritising court orders, emergency applications and time-sensitive correspondence from local authorities and other professionals.
• Preparing and submitting Legal Aid applications.
• Managing Legal Aid administration, including uploading mandatory documents, funding requests and case updates via the Client and Cost Management System (CCMS).
• Electronic diary management and scheduling appointments.
• Accurate time recording.
• Scanning and uploading incoming post and legal documents onto the case management system.
• Liaising with independent social workers, psychologists, medical experts and other professionals to coordinate reports and formal instructions.
• Preparing, indexing and paginating electronic court bundles using software such as BundleDocs.
• Opening new client files and carrying out conflict checks in line with firm procedures.
• Preparing completed matters for final billing and file closure.

About You

To be successful in this role, you will have:

• At least one year's experience working within childcare/public law matters.
• Previous experience in a legal assistant or legal secretary role.
• Excellent IT skills with fast and accurate typing ability.
• Experience with Legal Aid applications and billing procedures.
• Knowledge of care proceedings, court processes and electronic court bundles.
• Strong organisational skills with excellent attention to detail.
• A professional, empathetic and compassionate approach when dealing with vulnerable clients.
• The ability to prioritise a busy workload and work effectively as part of a team.
• A genuine commitment to providing exceptional client care.

What's on Offer?

• Full-time, permanent position.
• Monday to Friday working hours (9:00am - 5:00pm).
• Workplace pension scheme.
• Supportive and friendly team environment.
• Opportunity to work within a respected and well-established legal practice.
• Varied and rewarding role where you can make a real difference to clients during difficult times.

Location: Newcastle

Employment Type: Permanent, Full Time - Hybrid (first 6 months will be office based)

Our client is a prestigious pensions company, and they are now seeking an experienced Senior Pensions Administrator for their busy office in Newcastle. This is a hybrid role with an office presence expected twice per week but will require more office time during the initial 'settling in' period. You will be providing high level administration for trust-based pension schemes.

Responsibilities include guiding team members, checking, verifying tasks, meeting deadlines, and ensuring compliance with pension laws. Strong communication and proactive support are essential.

Key Responsibilities:

• Calculate and dispense scheme benefits
• Maintain membership records
• Engage in project work assigned by managers
• Coordinate with clients, actuaries, and third parties
• Offer verbal and written technical insights
• Ensure ISO and AAF accreditation compliance
• Prioritise tasks to meet deadlines

Your Profile:

Essential:

• Experience in DB schemes and the pensions sector for 12 months +
• Organisational skills and a methodical approach
• Support development of high standards and customer service
• Effective communication and detail-oriented
• Proficiency in MS Office
• Commitment to pursuing pensions qualifications (e.g., CPC/QPA/DPC/RPC/APMI)

On offer:

Enjoy a competitive salary, annual discretionary bonus, and 25 days' holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available.

Our established and growing client, a leading technology services organisation with national reach, is looking to appoint an experienced Project Manager to deliver technology deployment projects across the retail, hospitality and pharmacy sectors.

This is a fantastic opportunity to join a growing business, leading multiple projects across the UK, while working closely with customers and internal delivery teams to ensure projects are delivered on time, within budget and to the highest standards.

The Role:

You will manage the end-to-end delivery of technology projects, including installations, moves, adds, changes (IMAC), refreshes, new store openings, refurbishments, POS deployments and infrastructure rollouts.

What you'll be doing:

• Managing multiple concurrent projects from initiation to completion.
• Building strong relationships with customers and acting as their main point of contact.
• Managing project plans, budgets, risks and governance.
• Coordinating internal teams, suppliers and third-party partners.
• Ensuring successful implementation, testing and project handover.

What we're looking for:

• At least 5 years' Project Management experience.
• Experience delivering technology deployment or infrastructure projects.
• A background in retail, hospitality or similar customer-facing environments.
• Excellent stakeholder management and communication skills.
• Strong planning, organisational and commercial awareness.
• Proficiency with Microsoft Project and Excel.
• A full UK Driving Licence.
• Desirable: PRINCE2, Agile or MSP qualifications, and experience delivering projects across Europe.

What's on Offer?

• Salary: 36-40k, with excellent opportunity to progress.
• Healthcare provided through BUPA
• 23 days holiday per annum plus bank holidays.
• Car allowance and business travel expenses.
• Company pension.
• Group Income Protection.
• Life assurance.
• Genuine opportunities for career progression within a growing organisation

Our established and growing client, a leading technology services organisation with national reach, is looking to appoint an experienced Project Manager to deliver technology deployment projects across the retail, hospitality and pharmacy sectors.

This is a fantastic opportunity to join a growing business, leading multiple projects across the UK, while working closely with customers and internal delivery teams to ensure projects are delivered on time, within budget and to the highest standards.

The Role:

You will manage the end-to-end delivery of technology projects, including installations, moves, adds, changes (IMAC), refreshes, new store openings, refurbishments, POS deployments and infrastructure rollouts.

What you'll be doing:

• Managing multiple concurrent projects from initiation to completion.
• Building strong relationships with customers and acting as their main point of contact.
• Managing project plans, budgets, risks and governance.
• Coordinating internal teams, suppliers and third-party partners.
• Ensuring successful implementation, testing and project handover.

What we're looking for:

• At least 5 years' Project Management experience.
• Experience delivering technology deployment or infrastructure projects.
• A background in retail, hospitality or similar customer-facing environments.
• Excellent stakeholder management and communication skills.
• Strong planning, organisational and commercial awareness.
• Proficiency with Microsoft Project and Excel.
• A full UK Driving Licence.
• Desirable: PRINCE2, Agile or MSP qualifications, and experience delivering projects across Europe.

What's on Offer?

• Salary: 36-40k, with excellent opportunity to progress.
• Healthcare provided through BUPA
• 23 days holiday per annum plus bank holidays.
• Car allowance and business travel expenses.
• Company pension.
• Group Income Protection.
• Life assurance.
• Genuine opportunities for career progression within a growing organisation

Lead a high-performing team and make a real impact. We are looking for an experienced Pensions Manager to join our clients established pensions administration team. This is an excellent opportunity for someone with strong Defined Benefit pensions experience who enjoys leading people, building lasting client relationships, and delivering exceptional service.

You'll take ownership of a portfolio of pension scheme clients, managing service delivery while supporting and developing a talented team of administrators. Working closely with senior leadership, you'll play an important role in driving operational excellence, improving processes and contributing to the continued growth of the business.

The Role
As Pensions Manager, you'll be responsible for the overall delivery of pension administration services across your client portfolio. You'll ensure exceptional service standards, lead and develop your team, manage projects, and provide expert technical guidance while supporting the wider business strategy.

Key Responsibilities

• Managing a portfolio of pension administration clients, ensuring exceptional service delivery, quality and profitability.
• Building trusted relationships with trustees, employers and key stakeholders.
• Leading client meetings and providing expert pensions consultancy and technical guidance.
• Managing annual and ad hoc projects, including benefit statements, pension increases, renewals and trustee reports.
• Ensuring work is delivered accurately on time and in line with legislation and service level agreements.
• Leading, coaching and developing your team through effective people management, mentoring and performance reviews.
• Managing workflow, allocating resources and ensuring team objectives are achieved.
• Supporting business development through client retention, account growth, marketing initiatives and new business opportunities.
• Monitoring budgets, billing and financial performance across your client portfolio.
• Driving continuous improvement by identifying efficiencies, improving governance and implementing best practice.
• Keeping up to date with pensions legislation and ensuring compliance across all work.

The person:

Essential

• Significant experience in pensions administration, particularly Defined Benefit schemes.
• Strong technical understanding of pensions legislation and regulatory requirements.
• Experience managing complex pensions administration including retirements, transfers, deaths, benefit statements, pension increases and scheme renewals.
• Previous experience leading, mentoring and developing teams.
• Excellent client relationship and stakeholder management skills.
• Strong project management experience.
• Commercial awareness and experience managing client portfolios.
• Confident communicator with excellent written and verbal communication skills.
• Strong IT skills, including Microsoft Excel, Word, Outlook and PowerPoint.

Desirable

• Experience within a third-party pensions administration environment.
• Experience supporting business development or marketing initiatives.
• Previous experience presenting at trustee meetings or client pitches.
• Experience developing new client relationships and identifying growth opportunities.

What is on offcer
Alongside a competitive salary, you'll enjoy an excellent benefits package including:

• Annual discretionary bonus
• 25 days' annual leave, with the option to buy or sell holiday
• Pension scheme with employer matching contributions
• Private healthcare options
• Life assurance
• Flexible benefits programme
• Employee Assistance Programme
• Digital GP service
• Retail and lifestyle discounts
• Paid volunteering days
• Employee referral bonus scheme
• Ongoing professional development and career progression opportunities

If you're an experienced pensions professional looking for an opportunity to lead a successful team, work with a varied client portfolio and help shape the future of a growing business, we'd love to hear from you.

Senior Pensions Administrator
At the heart of every pension scheme are its members. That's why our client combine outstanding customer service with technical expertise, robust quality controls, and a supportive team culture. We're now looking for a DB Pensions Administrator to join their growing administration team and help deliver a first-class service to our clients and their members. This role is ideal for someone with existing DB pensions experience who is keen to develop their career within a professional, forward-thinking organisation.

The Role
As a DB Pensions Administrator, you'll be responsible for delivering accurate, timely, and customer-focused pension administration services across a portfolio of schemes. Your responsibilities will include:

• Managing a wide range of DB administration activities, including leavers, retirements, transfers (in and out), and deaths
• Updating pension administration systems and databases accurately
• Logging, scanning, and managing post and correspondence
• Handling internal and external telephone and written enquiries professionally
• Running automated system calculations and completing manual benefit calculations where required
• Producing customer correspondence to draft or final letter standards using electronic document management systems
• Monitoring procedural developments and supporting the implementation of changes
• Returning original documentation and certificates to members securely
• Amending and, with experience, checking non-financial transactions such as changes of address
• Developing knowledge of assigned clients and their pension schemes
• Supporting project work and wider team initiatives
• Providing informal mentoring and support to junior team members
• Working collaboratively with internal and external teams (e.g. Payroll, Accounts, Admin Support)
• Accurately recording time and meeting utilisation targets
• Contributing to non-client activities such as training, technical committees, and events

About You
Essential experience and skills:

• Proven experience in Defined Benefits (DB) pensions administration, covering leavers, retirements, deaths, and transfers
• Strong numerical aptitude, demonstrated through work experience or qualifications
• IT-confident, particularly in Microsoft Word, Excel, and Outlook
• Highly organised with excellent planning and prioritisation skills
• Able to manage multiple tasks and meet deadlines
• Accurate, detail-focused, and quality-driven
• Strong written and verbal communication skills

Benefits on offer

• Competitive salary and annual discretionary bonus
• 25 days' holiday, with buy/sell flexibility
• Pension contribution matching
• Healthcare plans, life assurance, and retailer discounts
• Flexible benefits scheme, employee assistance programme, and digital GP service
• Paid volunteering days and opportunities to take part in community initiatives
• Employee referral bonus for introducing successful candidates
• A supportive environment that encourages learning, development, and career progression

We are seeking a highly motivated Accounts Manager to join a dynamic and innovative company on a full time, permanent basis. In this position you will play a critical role in our organisation, working closely with clients to provide accounting and tax knowledge and become an integral part of their business. A highly supportive working environment with numerous opportunities for career advancement and growth.

As the Accounts Manager, you will be responsible for:

• Managing a portfolio of clients including reviewing year end statutory accounts for limited companies, partnerships and sole traders for senior management/Partner review.
• Reviewing corporation tax computations and returns.
• Completion/reviewing and filing monthly and quarterly VAT returns under all types of VAT schemes.
• Reviewing monthly and quarterly management accounts to a high standard.
• Assist with the onboarding and management of new client relationships within the firm.
• Liaising with clients on technical queries and understanding their requirements & providing solutions.
• Take proactive responsibility for development and training of junior members of the team and assist with managing team workflow.

The successful Accounts Manager will have the following related skills / experience:

• 2-3 years post qualified with ACA/ACCA
• Minimum 3-4 years' experience working in practice
• Working knowledge of UK GAAP and FRS 102
• Excellent organisational skills and ability to multi-task
• Proficient with Excel, Word and Outlook
• Team player with a strong work ethic and drive
• Ability to work under own initiative and to tight deadlines

Technical Support Engineer required to join our established in what will be an office based role, with potential, very occasional on-site visits. Salary will be between £35,000 - £40,000 depending on experience.

Duties:

• Troubleshoot end user technical product issues
• Supporting both business clients, electricians, installers as well as the general public
• Working with a ticketing system, handling both inbound and outbound support calls and emails
• Remote monitoring to try to find a solution over the telephone
• Diary management organising weekly site visits to customers homes, and commercial sites
• Route planning
• Remotely diagnose product issues
• Provide external and internal technical product training
• Assisting the Head of Technical with development, writing up and implementing of ISO procedures for the department
• Assisting with technical documentation - development, classification, vetting, version management, etc.
  

Benefits:

• £35,000 - £40,000
• 20 days holiday plus bank holidays
• Pension
• Private healthcare

Experience:

• Previous experience in a technical support role
• An electrical background is ideal and have any metering experience that would be a huge plus.
• Strong technical background and can learn products quickly
• Experience or knowledge with electrical circuits, control panels, batteries; DC or AC coupled, inverters, metering, renewables electrical products is highly desirable
• Confident customer service skills are essential, as customer liaison will be an essential part of the role

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.