Call Centre Team Leader required to join our established client, with a focus on personnel management, setting and monitoring of KPI's, and ensuring SLA agreements at met. Salary will likely be £30,000 however there may be negotiation up to £35,000 for an exceptional candidate.

Working hours are Monday - Friday, 7am until 3pm and 12pm until 8pm on a weekly rotation. Team Leaders will need to be available to cover weekends and bank holidays in a rare emergency.

A car driver is required due to the office location.

Duties:

• Ensure all service calls are taken in a timely manner
• Manage the Call Centre shift rota pattern to ensure required coverage
• Manage Agents holiday rota & sickness
• Ensure all jobs for all works carried out by engineers and subcontractors are completed and kept up to date
• Ensure relevant reports are in place, up to date and added to the system in time
• Speak with engineers and customers on a daily basis both by phone and email
• Schedule engineers daily work within the designated areas
• Assist with any administrative duties as required
• Assist Call Centre Agents where necessary

Benefits:

• Salary £30,000 - £35,000
• Life insurance
• Company pension
• Free parking
• On-site parking

Experience:

• Team leader or management experience
• Experience setting and monitoring KPI's and working within strict SLA's
• Experience leading a team in a call centre, service managed environment

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.

Due to expansion, we are looking to recruit for a Customer Account Sales Executive to join an existing successful team of people.

Basic Salary is 24-26K plus 4K bonus paid every 3 months.

• You will need to have excellent communication and interpersonal skills
• Proven experience as telesales representative or other sales/customer
• service role
• Proven track record working to KPIs.
• Ability to learn about products and services
• Able to handle objections and rejection
• Negotiation skills with the ability to resolve issues
• An ability to embrace change and adapt to business requirements
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when required.
• Process orders in an accurate manner
• Keep records of calls and sales on CRM system

The company offer a fantastic work environment and an extensive list of benefits

• Competitive salary
• Defined contribution pension scheme (matched employer contribution of 5%)
• Perkbox membership
• Gym Discount
• Free on-site parking
• Company work wear available free of charge (but not mandatory)
• Free mortgage
• 25 days annual leave plus public holidays
• Defined shut down period between Christmas & New Year
• Cashplan with access to GP, support services and annual capped amounts towards health care
• Employee Assistance Programme (Health Assured) for employee and immediate family
• Charity sponsorship (limited match funding per employee per year)
• Support for training and development (through Training Contracts)
• Annual Awards Ceremony to recognise special achievements, with prizes

Thanks for applying however due to volume of applications we cannot call everyone, so if you do not hear from us within 3 days then you have not been selected for this role.

Our prestigious client based in High Wycombe has an exciting opportunity to join their growing business as a Legal Assistant in their Residential Property team. With an excellent remuneration package, benefits, holiday entitlement and working environment, this is an excellent opportunity not to be missed.

• Location: High Wycombe
• Job type: Permanent
• Working Hours: 9am - 5pm
• Salary - will be dependent on experience
• Benefits: 25 days holiday, pension, life assurance, wellbeing package

As the Legal Assistant, you will be responsible for:

• Case Management entry of new matters
• Assisting the team with amending and collating letters
• Experience of using a case management system
• Supporting the team on a day-to-day basis including client calls, emails and in person meetings
• Compiling your own written communications
• Drafting documentation as required
• Excellent attention to detail
• Knowledge of Solicitors Accounts Rules and working with client ledgers
• Assisting the Completions Manager and post completion tasks

The successful Legal Assistant will have the following related skills / experience:

• Fast and accurate data inputting skills and ability to manage the Departments file retrieval and archive.
• A willingness to help the team with all areas of legal skills and after appropriate training to expand your role within the team.
• Confident communication, you will be expected to have high levels of communication skills.
• The post holder will ideally hold a Law Degree or have significant experience in either residential property or conveyancing.
• Confident in assisting fee earners

For more information, please contact Julie Harding on 0118 956 7064

Our prestigious client based in High Wycombe has an exciting opportunity to join their growing business as a Paralegal in their Residential Property team. With an excellent remuneration package, benefits, holiday entitlement and working environment, this is an excellent opportunity not to be missed.

• Location: High Wycombe
• Job type: Permanent
• Working Hours: 9am - 5pm
• Salary - will be dependent on experience
• Benefits: 25 days holiday, pension, life assurance, well being package

As the Paralegal, you will be responsible for:

• Case Management entry of new matters
• Assisting the team with amending and collating letters
• Supporting the team on a day-to-day basis including client calls, emails and in person meetings
• Compiling your own written communications
• Drafting documentation as and when required
• Knowledge of Solicitors Accounts Rules and working with client ledgers
• Assisting the Completions Manager and post completion tasks

The successful Paralegal will have the following related skills / experience:

• Fast and accurate data inputting skills and ability to manage the Departments file retrieval and archive.
• A willingness to help the team with all areas of legal skills and after appropriate training to expand your role within the team.
• Excellent attention to detail
• Experience of using a case management system
• Confident communication, you will be expected to have high levels of communication skills.
• The post holder will ideally hold a Law Degree or have significant experience in either residential property or conveyancing.
• Confident in assisting fee earners

For more information, please contact Julie Harding on 0118 956 7064

This is a fantastic opportunity for a talented Import/Export Coordinator to join a highly successful telecommunications company in Milton Keynes. The opportunity is a fixed term contract for 12 months, offering a salary of £28000 - £33000 dependent on experience. This position is hybrid after an initial 3 months in the office.

As the Import/Export Coordinator you will be responsible for:

• Confirm Purchase Orders and Estimated Time of Arrival (ETA's) with suppliers.
• Update Microsoft Dynamics GP (ERP System) with Estimated Time of Departure (ETD) & ETA dates.
• Identify, chase, resolve and report to stakeholders any late orders with Suppliers
• Determine the best supplier based on price, lead time and shipping options to fulfil the enquiry and record the choice by retaining a copy of the supplier email confirmation, (in a shared inbox) in advance of receiving the customer order
• Source products and create PO's using suppliers from Approved Vendor List (AVL), managed by Supplier Development Engineers (SDE) in China, to meet customer expectations, where known, while considering best use of company resources (stock, internal production, and contract manufacture (CM), item cost and freight cost)

The successful Import/Export Coordinator will have the following related skills / experience:

• Incoterms knowledge.
• Proficiency in ERP systems (e.g., Microsoft GP, Oracle)
• Familiarity with 3rd party tracking systems.
• Work closely with Buyers, Manufacturing, Sales, and Customer Service.
• Knowledge of customs regulations, import/export laws, and compliance requirements.
• Ensuring documentation accuracy (e.g., bills of lading, customs paperwork).
• Monitoring shipments to meet deadlines and quality standards.
• Far East Shipping experience

Benefits

• 25 days holiday
• 4 weeks paid sick leave
• Group pension plan (5% employer 4% employee)
• Group life assurance 8 times salary
• Cash back medical plan
• Employee Assistance Programme
• Annual bonus

Our highly successful client in Cardiff is looking to recruit a Field Lab Technician.

In this specialist role, the successful candidate will be travelling to customer sites throughout the UK to carry out microbiological testing activities, before taking the samples back to the state-of-the-art lab facilities in Cardiff for analysis.

Sites include oil refineries and marine engineering facilities (including offshore) and testing will involve working at heights, in all weather conditions and within confined spaces - so candidates must have the ability to carry out such duties.

You will need to be flexible with hours, sometimes involving travelling to customer site in the early hours to carry out testing then travelling back to Cardiff for analysis work. This is not a typical 9 to 5 job, however overtime payments will increase your salary.

Candidates from a Microbiological Lab / Analyst background who are looking to take the next step in their career are encouraged to apply, as our client are open to those who want to train into this highly specialist field.

Key Responsibilities:

• Attend client sites to collect samples and conduct microbiological surveys.
• Technical and logistical supervision of client site surveys.
• Conduct analysis of samples collected during the site visit.
• Draft/approve reports of analysis and site attendance.
• Assist in drafting Task Risk Assessments and CoSHH Assessments.
• Provide technical training on sampling techniques to customers.

Skills & Experience:

• Previous experience of scientific sampling in industrial or environmental settings.
• Practical Microbiological Lab experience with strong analysis skills.
• Ability to work confidently and independently at customer sites.
• Able to process complex processes and problem solve on-site.
• Ability to identify, assess and mitigate hazards to enable safe working.
• Ability to write technical reports and procedures which are clear and unambiguous.
• Proven ability to work both in confined spaces, at height, and offshore.
• Comfortable working outdoors all year round.
• Good manual dexterity, and the ability to conduct physical work.
• Good eyesight for visual inspection of samples and materials.
• Current and valid UK driving license.

Desirable Criteria:

• Experience of working in potentially hazardous industrial environments (such as refineries, storage terminals, offshore facilities, ships & dockyards).
• Experience of laboratory work and knowledge of microbiological analytical techniques.
• Knowledge of QA systems and QC procedures relevant to analysis and sampling techniques.
• GCSE level or equivalent in English & Maths
• A level or equivalent in science (preferably biological science).
• Degree in relevant scientific discipline, (microbiology preferred but not essential).
• Higher level qualification in science beneficial (preferably a biological science)

Benefits:

• Salary will be £27,500 plus overtime.
• 35 hours per week.
• State of the art on-site Lab.
• Generous annual company bonus.
• Enhanced company pension scheme.
• 24 days a year holiday plus bank holidays.
• Private healthcare.
• Training, development, and career opportunities.
• Staff away days & great social events.

Excellent opportunity to work with a highly successful solicitors in their residential property team. You will be based in their central Farnham office (no parking) and this role is purely office based.

They now need a Legal Secretary to support the busy team with secretarial and administrative support.

Your role:

• Produce documents and correspondence as directed by solicitors

• Efficient handling of telephone enquiries and calls

• Provision of assistance to and dealing with tasks as delegated

• File administration and data management

The person:

• 1-2 years conveyancing secretarial experience is essential

• Strong literacy skills

• Strong typing and MS Office skills

• Database skills

• Team player

• Enthusiastic, flexible with a friendly/professional manner

Our client offers a competitive salary and benefits package and a great work environment.

For more information call Sharon Tanner on 01189567064 or apply

Excellent opportunity to work with a highly successful solicitors in their residential property team. You will be based in their central Wokingham office (no parking) and this role is purely office based.

They now need a Legal Secretary to support the busy team with secretarial and administrative support.

Your role:

• Produce documents and correspondence as directed by solicitors

• Efficient handling of telephone enquiries and calls

• Provision of assistance to and dealing with tasks as delegated

• File administration and data management

The person:

• 1-2 years conveyancing secretarial experience is essential

• Strong literacy skills

• Strong typing and MS Office skills

• Database skills

• Team player

• Enthusiastic, flexible with a friendly/professional manner

Our client offers a competitive salary and benefits package and a great work environment.

For more information call Sharon Tanner on 01189567064 or apply

Excellent opportunity to work with a highly successful solicitors in their residential property team. You will be based in their central Wokingham office (no parking) and this role is purely office based.

They now need a Legal Secretary to support the busy team with secretarial and administrative support.

Your role:

• Produce documents and correspondence as directed by solicitors

• Efficient handling of telephone enquiries and calls

• Provision of assistance to and dealing with tasks as delegated

• File administration and data management

The person:

• 1-2 years conveyancing secretarial experience is essential

• Strong literacy skills

• Strong typing and MS Office skills

• Database skills

• Team player

• Enthusiastic, flexible with a friendly/professional manner

Our client offers a competitive salary and benefits package and a great work environment.

For more information call Sharon Tanner on 01189567064 or apply

We are looking to recruit for an experienced account Assistant to cover for an initial period of 3 to 4 months, but this could go on longer due to the needs of the business.

The role is reporting to the Finance director and to assist maintaining accurate accounting ledgers, builds and assesses financial reports and procedures and maintains an accurate cash forecast.

Duties

• Accurate processing on Purchase invoices
• Advanced Excel work including pivot tables.
• Manage supplier payments
• Deal with all supplier queries
• Reconcile all supplier statements
• Process customer invoices
• Credit control up to a level when it is then passed to a 3^rd party
• Produce credit note reports
• Petty cash management
• Daily Bank reconciliation
• Payroll for a small team
• Deal with expense claims
• Other duties as required.

Skills:

• AAT qualified pr similar ( preferred)
• Highly excel ( Pivot tables)
• Sage 50 experience
• Excellent attention to detail and a methodical approach to tasks
• A professional approach to work with the confidence and ability to communicate effectively
• A flexible and adaptable attitude with the ability to deal with changing priorities
• Enthusiastic and proactive approach

The company work a 37.5-hour week and are open to an element of flexibility around start and finish times as long as the hours are worked weekly.

Ideally Working hours - Mon - Thu 8:30am-5pm & 8:30am-4:30pm Fri

Car parking on site